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Linking Learning to Business Strategy: How Aetna Changed the Game
Aetna realized early that effective learning management isn't about distributing content, but about securing positive business results. Training departments everywhere are increasingly challenged to more effectively link learning to their company's organizational goals and demonstrate a return on training investment. Faced with severe business setbacks several years ago, this challenge was especially critical for the training organization at Aetna when it became clear that traditional methods would not meet the demands of Aetna's new reality. Upgrading the skills and competencies of the workforce would be an integral part of the company's successful turnaround. Deborah Kelly, Head of Learning Services at Aetna, discusses the cultural shifts involved in "changing the game". Learn how Aetna's learning community worked together to leverage technology, re-design business processes and align content to change the game of training and contribute to an amazing business turnaround.
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